Router Lights Are All Green: No Internet? (How to Fix It) (2023)

Here’s why you don’t have internet but all the router lights are green and how to fix it:

When this happens, the issue is usually not with the router, but you want to do thorough troubleshooting in order to be sure.

The best way to solve this problem is to isolate the source of the issue on your network and then apply a fix.

So if you want to learn all about how to fix no internet issue when all router lights are green, then this article is for you.

Let’s get started!

Router Lights Are All Green: No Internet? (How to Fix It) (1)

What Do All Green Router Lights Tell You? (6 Things)

Router Lights Are All Green: No Internet? (How to Fix It) (2)

Routers have indicator lights.

The order of the lights and what they mean will vary depending on the manufacturer and model.

That said, there are some general expectations that are reasonable.

You can bet that your router probably has some or all of the lights listed below.

The order will change, but they are usually labeled.

#1 Power

Router Lights Are All Green: No Internet? (How to Fix It) (3)

It might sound simple, but you need to know that the device is receiving power to work.

The top light on most routers is a power indicator.

You can see at a glance that the router is plugged in properly and receiving enough power to operate.

Any time the power light is off, you know where to start to fix your internet.

#2 Internet

Router Lights Are All Green: No Internet? (How to Fix It) (4)

There is a light labeled for internet access.

Where it is on the column of indicators will depend on the manufacturer.

This light does not tell you that your computer (or other device) has internet connectivity.

Instead, it runs an internet test for the router itself.

This light lets you know that the router is able to access the world wide web.

The internet test light might be able to tell you a few things.

If the light is solid, it usually tells you that the connection is stable.

Blinking typically denotes that there is active communication from the router to internet resources.

If the color is different from what you normally see, it usually indicates a bad internet connection.

No light means no internet.

#3 Wi-Fi

Router Lights Are All Green: No Internet? (How to Fix It) (5)

This light lets you know that the Wi-Fi radio is on.

That means that it is broadcasting a Wi-Fi signal and listening for responses.

(Video) How I fix internet light not blinking in English

It will usually blink if traffic is moving across the Wi-Fi portion of the network.

If it is solid, Wi-Fi should be accessible.

It’s important to note that many modern routers offer two Wi-Fi bands: 2.4 GHz and 5 GHz.

We can skip what all of this means for now.

What matters is that routers will sometimes have an indicator light for each band.

Other designs will have one light for both bands.

In either case, every Wi-Fi indicator light should be labeled so you know where to look to be sure that Wi-Fi is working.

Here’s another note.

You can have functioning Wi-Fi and no internet access.

This light does not test the internet connection at all.

It only tests the local Wi-Fi connectivity.

If the Wi-Fi light is solid, you should be able to connect your computer or device to your local network.

Whether or not you will then have access depends on the internet test light (and other factors that will be discussed later).

#4 USB

Router Lights Are All Green: No Internet? (How to Fix It) (6)

This light is simple.

It lets you know if a USB device is connected directly to the router.

It should have no impact on your internet connectivity.

If there is no USB device, this light will be off (which is why many routers have an off light while working perfectly).

A solid light denotes a connected USB device.

A blinking light means the USB device is actively doing something.

#5 Ethernet

Router Lights Are All Green: No Internet? (How to Fix It) (7)

Most routers also have Ethernet ports.

The indicator light for this function gives information independent from any of the other lights.

If you have an Ethernet cable connecting a device to the router, you should expect this light to be solid.

If it is blinking, that usually means that data is moving across the cable.

Just like with the Wi-Fi light, this light can be solid even while you have no internet access.

This light only tells you that your device can talk to the router.

It says nothing about how the router is connecting to the internet outside of your location.

#6 WPS

Router Lights Are All Green: No Internet? (How to Fix It) (8)

WPS stands for Wi-Fi protected setup.

(Video) How to Troubleshoot Home WiFi and Router Issues

It makes it easier to connect Wi-Fi-enabled devices that don’t have keyboards for entering passwords.

This mechanism lets you skip the normal ID and password part of connecting to Wi-Fi that you are used to on your computer or phone.

The WPS button sends out a signal that a WPS-enabled device can use to find and connect to the network.

When the WPS light is off, there is no connection via this method (another light that can be dark while your internet is working perfectly).

If it is blinking, it is actively trying to connect to WPS devices. If the light is solid, the connection was successful and is being maintained.

Now that you know what the devices do, we can get into troubleshooting the network.

How Many Devices Are Unable to Connect?

Router Lights Are All Green: No Internet? (How to Fix It) (9)

Before you get too deep into troubleshooting, you should check if the internet outage is only affecting one device.

If only one phone or computer has a problem, then the issue lies with that device rather than the router or the rest of the network.

If multiple devices can’t get internet via Wi-Fi, then you probably have a networking problem.

It’s only in that second case that you should continue with the troubleshooting steps below.

What Other Devices Are in the Network Structure?

Router Lights Are All Green: No Internet? (How to Fix It) (10)

At this point, we are assuming that all of the router lights are green.

That means things are working as far as the router is concerned, but you clearly can’t connect to anything on your computer (or other device).

When this is the case, the first thing you want to do is take stock of the whole network.

How many devices are involved in the setup?

Do you run a modem/router all-in-one device, or do you have different boxes linked together?

If you have extra equipment, the goal is to remove as many variables as possible.

Try to connect your device directly to the router and not to something attached to the router.

That helps you root out complications and issues that can take a long time to resolve.

If you remove an extra switch, repeater, range extender, or other device from the equation and your internet starts working, you know that the issue lies in one of those devices.

If you don’t have extra devices or this method doesn’t help, then you can assume the problem is with the router and/or the modem.

Can You Connect Directly to the Modem?

Router Lights Are All Green: No Internet? (How to Fix It) (11)

This is one of the most important troubleshooting steps.

Whenever possible, try to connect to the modem (not the router) with an Ethernet cable.

This allows you to simplify the equation as much as possible.

If you can’t connect even with this direct method, then the problem is either with the modem or your internet service provider (ISP).

Skip down to troubleshooting modems to address this issue.

If a direct connection does work, then you have isolated the issue to your router.

The next step is to use that same Ethernet cable to plug the computer into your router.

(Video) Fix WiFi Connected But No Internet Connection -Verizon Fios Modem with Netgear Nighthawk Router

You’re now determining if the whole router is having an issue or just Wi-Fi.

It’s the same thought process.

If the direct connection works with your router, you know you have a Wi-Fi issue.

If the direct connection doesn’t work, then you can assume the router has a more general issue.

In either case, solutions are discussed in the router section below.

What Do You Do When You Find the Problem? (3 Issues)

Router Lights Are All Green: No Internet? (How to Fix It) (12)

Everything above is about isolation.

You’re trying to find where the problem is located among the many devices that can exist in a network.

Since you simplified your network to do the isolation steps, there are only three possible problems.

You have an issue with your:

  • Router
  • Modem
  • Service provider

You’ll find ways to resolve all three problems below.

#1 The Router

Router Lights Are All Green: No Internet? (How to Fix It) (13)

At this point, you have done good troubleshooting and isolated your internet problem to your router.

The first thing you want to try is power cycling the router.

It might be a cliche, but this method works for a reason.

Unplug the router and leave it unplugged for a full 30 seconds. This allows all electricity to discharge from the device.

When that happens, it forgets everything it was doing before you pulled the plug.

When you plug the router back in, it will have to reset all of its basic operations (this will not cause it to forget its name or the password you set up).

This reset resolves a lot of common problems with routers, whether they affect Wi-Fi, Ethernet, or both.

It will take a few minutes for the router to go through its whole process.

When it’s done, and the correct lights are green again, test your connection.

In most cases, you’ll be good to go.

If the internet still isn’t working, there’s another step.

Routers come with a reset button.

They are usually hard to find and recessed somewhere on the box.

The easiest way to find it is to look up your specific router on your phone (assuming it has a cellular connection).

When you find it, you want to follow the manufacturer’s instructions for a reset.

In most cases, you simply press and hold the reset button until the lights go off (the router should be plugged in for this step).

Once the rest takes hold, the router will once again go through its whole startup process.

(Video) Connected No Internet by Converge

It will take a few more minutes, and when it’s done, you can try your internet connection again.

If it still doesn’t work, then you only have one reasonable test left.

You want to get your hands on a router that you know is currently functioning (borrowing one from a friend or neighbor usually works).

Try it instead of your router.

If this solves the problem, then you know your router needs to be repaired or replaced.

If this doesn’t work, then the isolation steps above missed something, and the router isn’t necessarily the problem.

Assuming the known-good router works, you should check your warranty.

If it is covered, you can contact the manufacturer to get help.

If it is not under warranty, you can look into repairing or replacing the router.

Replacement is usually cheaper, faster and easier.

#2 At the Modem

Router Lights Are All Green: No Internet? (How to Fix It) (14)

If you isolate the issue to your modem, the steps look a lot like the steps for troubleshooting a router.

If you have a router/modem all-in-one device, then you only need to go through these steps once.

First, power cycle the modem.

You still need to leave it unplugged for 30 seconds, and it will take a few minutes to fully start back up once you plug it back in.

That usually solves the problem.

If power cycling doesn’t work, find and use the reset button. Once again, you want to hold the button until the lights go off (or just blink).

Let it go through its whole routine, and when it’s up and running, test your internet.

If the reset doesn’t work, try to test your connection with a known-good modem.

If the good modem works, you know that your modem needs to be replaced.

If your ISP provides your modem, contact them about the replacement.

If not, most electronics stores have good options.

#3 Beyond Your Network

Router Lights Are All Green: No Internet? (How to Fix It) (15)

If you were able to determine that your modem and router are not the issues (the known good devices also didn’t work), then the issue is not with your network.

Instead, this is a problem with your internet service provider.

Contact your service provider.

They will walk you through some troubleshooting steps (some of which will probably overlap with what you have already done).

Ultimately, this will guide their path to resolution, and they will be responsible for restoring your internet access.

FAQs

Why is my WiFi not working but all the lights are green? ›

When all lights are on, but you cannot use the internet, then switch off your NBN modem. It is time to recheck or cables and restart the modem. Sometimes, all it takes is for the modem to sync with the network again. Simply look for the power button on the modem.

What does a solid green light mean on a router? ›

ADSL: A solid green light indicates a good Internet connection. A blinking light means you are having difficulty connecting to the internet. Ensure all telephone cable connections are tight and secure and reboot the modem and router (if applicable).

Why is my router working but no internet? ›

Restarting your modem and router should be the first thing you do when encountering an internet signal issue. Don't skip this step! This is almost always what tech support will ask you to try first, as it often solves the problem. To restart your equipment, unplug the power cable for 60 seconds and plug it back in.

How do I get my router back online? ›

Step 1: Unplug the modem and router from the power outlet. Step 2: Wait at least 15 seconds. Step 3: Plug the modem back into the power outlet first, wait 1-2 minutes, then it's time to power on the router. Step 4: Wait for all panel lights on your cable modem to become green on before testing your internet connection.

What do I do when my WiFi says no internet? ›

Fix Wi-Fi Connected But No Internet Access Error
  1. Restart Device. ...
  2. Check Modem Lights. ...
  3. ISP Is Down. ...
  4. Antivirus or Other Security App. ...
  5. Use Built-in Troubleshooter. ...
  6. Flush DNS. ...
  7. Change Wireless Mode on Router. ...
  8. Obtain IP and DNS Automatically.
Jan 5, 2020

Should all the lights on my router be green? ›

If all the lights turn green again, troubleshoot your device's settings. What lights should be on if my modem is operating correctly? Modem indicators vary by manufacturer, but typically, a router with a good internet and Wi-Fi connection will show solid green or blue lights near the power, internet, and Wi-Fi symbols.

How do you know when a router goes bad? ›

5 Signs You Need a New Router
  1. Your router is more than 5 years old. Technology changes quickly. ...
  2. You're renting a router from your ISP. ...
  3. Your Wi-Fi network has connection issues. ...
  4. Your Wi-Fi range and speeds are getting worse. ...
  5. Your router runs hot.
Aug 5, 2021

What color should my internet router be? ›

On a modem (or a router/modem combo)

This light is often labeled as Online, Cable, Sync or Signal and usually has a symbol similar to the internet light on a router as mentioned above. Under normal conditions, this light should be solid green (or amber).

How many green lights should be on my modem? ›

Look to see which lights are lit up on your modem. There are many different varieties out there, but most will at least have at least four green lights labeled send, receive, online, and PC activity or something similar. 2. If two or more of these are off or repeatedly flashing on and off, reset your modem.

Why is internet not available? ›

The “Internet May Not be Available” error on Android is shown whenever the user connects to the internet and this is usually caused due to an error with the network configurations which the mobile is using to connect to the internet. It might also be caused due to incorrect DNS Settings.

Can't connect to internet after resetting router? ›

Check Physical Connection

People often unplug all the cables when resetting and make the wrong connections afterward, which often leads to this issue. To check for this, make sure the network cable from your service provider is plugged into the WAN port on the router.

Does unplugging a router reset it? ›

For some people the easiest way to reboot the router is to unplug the power supply, wait 30 seconds, then plug it back in again. Alternatively, there may be an on/off switch on the back of the router, in which case you can use that to turn it off, wait 30 seconds, and then turn it on again.

How do you fix a router that is not working? ›

Internet & network
  1. Unplug the router and modem's power cords from the power outlet for 15 seconds.
  2. Plug the power cords back in.
  3. Check that all cords and cables are secure at both ends.
  4. Wait a few minutes, until the lights on the modem and router are working right. (See the device manual or manufacturer's support site.)

Will unplugging router mess it up? ›

No, you will not damage the hardware by unplugging it. On most of these devices the button is little more than a way to toggle power. Even if it is, the only thing that powering down really affects is the data not written to disk, and this is a non-issue on routers.

How long do routers last? ›

As a rule of thumb, a Netgear representative told us, consumers should consider replacing their router after three years, and representatives from Google and Linksys said a three-to-five-year window was appropriate. Amazon, which owns the popular Eero brand of routers, put the range at three to four years.

What happens when I press the WPS button on my router? ›

The WPS button simplifies the connection process

Press the WPS button on your router to turn on the discovery of new devices. Then, go to your device and select the network you want to connect to. The device is automatically connected to the wireless network without having to enter the network password.

What lights should be lit on my router? ›

Internet (Green) - The Internet LED lights up when the router is connected to your cable or DSL modem. If the LED is flashing, the router is sending or receiving data over the Internet port. POWER (Blue/Red) - The POWER LED lights up blue when the router is powered ON.

Is it my router or my internet? ›

If you're seeing slow internet speeds on Wi-Fi, but your speeds improve when plugin into your modem, the issue is probably somewhere with your router. But if your speeds are a lot slower than you should be getting, your internet service provider (ISP) may be at fault.

How do you tell if a router is fried? ›

Signs of a Bad Router

If your internet connection is cutting out, slowing down, or not working entirely, then these can be a sign that your router is going bad or already dead.

How do you test a router to see if it is working? ›

To test if your router is working, try to ping one computer using another computer in the same network. You should be able to do this if the router is working properly. Your computer's firewall must be disabled as well. To learn more on how to check the computer's connectivity with the router, click here.

What do the colors mean on my router? ›

The LED color indicates the speed: white or green for Gigabit Ethernet (1 Gbps) connections, and amber for 100 Mbps or 10 Mbps Ethernet connections. Off: No device is connected to this Ethernet port. Solid: A powered-on device is connected to the Ethernet port.

How do I reset my modem and router? ›

Reset Your Modem and Router (Power Cycle)

Unplug the router first, then unplug the modem. Neither of them have power buttons, so it's a matter of pulling the power cord out of the back of the modem or router. Leave the devices unplugged for 30 seconds, then plug the modem back in followed by the router.

How do I reboot my modem? ›

To reboot a modem:
  1. Unplug the power and Ethernet cables from the modem. ...
  2. Wait 2-3 minutes for the modem to fully power off. ...
  3. Reconnect the power and Ethernet cables to the modem.
  4. Wait for the Internet light to turn solid, then check if the internet is working properly.

What happens if I push the reset button on my router? ›

A reset restores your modem to its factory default settings. It will also erase any customized settings you may have changed, including static IP address setup, DNS, personalized password, WiFi settings, routing and DHCP settings.

Why did my Wi-Fi suddenly disappear? ›

Network adapter turned off/disabled: The Wi-Fi connection problem isn't always caused by the router; your device could be the culprit. If a restart doesn't help, your network adapter could be disabled, or its drivers may need updating. Virus: If your device has a virus, it could block your ability to connect to Wi-Fi.

How many lights should be on router? ›

1. Look to see which lights are lit up on your modem. There are many different varieties out there, but most will at least have at least four green lights labeled send, receive, online, and PC activity or something similar. 2.

What lights should be lit on my router? ›

Internet (Green) - The Internet LED lights up when the router is connected to your cable or DSL modem. If the LED is flashing, the router is sending or receiving data over the Internet port. POWER (Blue/Red) - The POWER LED lights up blue when the router is powered ON.

What happens when I press the WPS button on my router? ›

The WPS button simplifies the connection process

Press the WPS button on your router to turn on the discovery of new devices. Then, go to your device and select the network you want to connect to. The device is automatically connected to the wireless network without having to enter the network password.

How do I manually connect to Wi-Fi? ›

Option 2: Add network
  1. Open your device's Settings app.
  2. Tap Network & internet. Internet.
  3. At the bottom of the list, tap Add network. You may need to enter the network name (SSID) and security details.
  4. Tap Save.

Why can't I see my available networks? ›

If you don't see your wireless network in the list of available networks on any device, your wireless router might not be set to broadcast its network ID (SSID). To turn on SSID broadcasting, refer to the info that came with your router.

How do you know when a router goes bad? ›

5 Signs You Need a New Router
  1. Your router is more than 5 years old. Technology changes quickly. ...
  2. You're renting a router from your ISP. ...
  3. Your Wi-Fi network has connection issues. ...
  4. Your Wi-Fi range and speeds are getting worse. ...
  5. Your router runs hot.
Aug 5, 2021

What color should my internet router be? ›

On a modem (or a router/modem combo)

This light is often labeled as Online, Cable, Sync or Signal and usually has a symbol similar to the internet light on a router as mentioned above. Under normal conditions, this light should be solid green (or amber).

How long do routers last? ›

As a rule of thumb, a Netgear representative told us, consumers should consider replacing their router after three years, and representatives from Google and Linksys said a three-to-five-year window was appropriate. Amazon, which owns the popular Eero brand of routers, put the range at three to four years.

How do you check if the router is working properly? ›

To test if your router is working, try to ping one computer using another computer in the same network. You should be able to do this if the router is working properly. Your computer's firewall must be disabled as well. To learn more on how to check the computer's connectivity with the router, click here.

How do I reset my modem and router? ›

Reset Your Modem and Router (Power Cycle)

Unplug the router first, then unplug the modem. Neither of them have power buttons, so it's a matter of pulling the power cord out of the back of the modem or router. Leave the devices unplugged for 30 seconds, then plug the modem back in followed by the router.

How do I know if my modem is working? ›

The lights on the side of your modem can tell you whether or not your modem is connected to your router and the internet. If none of the lights on your modem are glowing, then your modem isn't turn on, so you should check the power cable. Check the power supply and coax cables.

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